Refund Policy

Refund Policy

  • Before a refund is granted, allow us to try and help solve any problem you have by contacting our support. Please give it 24-72 hours for our Support Team to get back to you on your support requests.
  • Nature of digital media (MP4 files) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any digital product which means all sales are final. Once you have purchased the digital product, there is no way to “return” it. As such refunds can not be provided.
  • No returns/refunds will be offered for digital products except if the product you’ve purchased is:
    • completely non-functional
    • and/or product main description was fully misleading.
    • and/or you didn’t download any files from our website.

    – then you do have the option to request a refund.

  • Defective MP4 files will be replaced with the same MP4 file only.
  • Refunds are considered on a case-by-case basis. In the event a refund is issued, all refunds will be made ONLY by the Company who will credit the Payment Method used to make the original purchase.
  • NO refunds will be made by cash or paper check.
  • For refund requests on credit card payments contact our authorized sales agent at https://support.ccbill.com via email at support@ccbill.com or our support at support@gayhotvids.com.




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